Legal

Terms of Service

Effective date: 2026-05-15
Last updated: 2026-05-09
Entity: Tax Shift AI Private Limited

1. Parties and scope

These Terms of Service (the "Terms") are a contract between you (the "Customer") and Tax Shift AI Private Limited (the "Company", "we", "us"). They govern your use of TaxShift AI at taxshiftai.com and every capability within it.

By creating an account, clicking "I accept" on the signup form, or using the service, you agree to these Terms.

2. The service

TaxShift AI is a GST compliance software-as-a-service for Indian Chartered Accountants, tax consultants, and accountants. It connects to the Goods and Services Tax Network ("GSTN") through Whitebooks, a GST Suvidha Provider, and provides capabilities including client management, notice monitoring, filing status tracking, GSTR data fetch and Excel export, return comparison, GSTR-9 applicability checks, ledger data, and an AI-assisted notice reply workflow. The capability list in force from time to time is documented on the public features and pricing pages.

3. Your account and your clients

When you add a GSTIN to your account, you represent that you have the authority of that client to access their GSTN records. Authorisation to GSTN is by OTP sent to the client's registered mobile number; you must complete this step for every client you onboard. You are responsible for the actions taken under your account, including OTP entry.

4. Acceptable use

You agree not to:

Use the service to access GSTN records of a person whose authorisation you do not hold.
Reverse-engineer or attempt to bypass any technical control in the service.
Submit any data to the AI Notice Reply Assistant that you do not have the right to submit.
Use the service to violate any applicable law or regulation in India.

We may suspend or terminate an account that breaches this section.

5. Fees, billing, and taxes

The current fee for each plan is published on the Pricing page. The first two months are free on every plan. After the trial, we bill you monthly or annually in advance, as selected at signup. All fees are exclusive of applicable taxes, which we will add on the invoice as required by Indian tax law. Invoices are issued by Tax Shift AI Private Limited and include our GSTIN once the entity registration is complete.

Refunds are governed by the Refund Policy, available at /refund-policy.

6. Data processing

Your use of TaxShift AI involves processing of personal and business data, including your clients' GSTN records. Our processing is governed by the Privacy Policy at /privacy. To the extent the DPDP Act applies, you are the data principal for your own account data; TaxShift AI is the data fiduciary. For your clients' data, TaxShift AI acts on your instructions as a processor for the purpose of delivering the service.

7. Intellectual property

The service, including its software, design, trademarks, and documentation, is the property of Tax Shift AI Private Limited or its licensors. These Terms grant you a limited, non-exclusive, non-transferable licence to use the service for your and your clients' business purposes during your subscription. You retain ownership of your data.

8. Confidentiality

Each party agrees to keep the other party's non-public information confidential and to use it only for the purposes of this agreement. This does not restrict disclosure required by law or by a competent regulator, provided the recipient gives the other party prompt notice where legally permitted.

9. Warranties and disclaimers

We will provide the service with reasonable care and skill. Except for that, the service is provided "as is". To the fullest extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose and non-infringement. TaxShift AI is not a substitute for professional tax advice; any draft, analysis, or figure produced by the service is the output of software and must be reviewed by a qualified professional before it is filed or relied upon.

10. Limitation of liability

To the fullest extent permitted by law, the Company's aggregate liability to you under or in connection with these Terms, whether in contract, tort, or otherwise, will not exceed the total fees paid by you to the Company in the twelve months preceding the event giving rise to the claim. Neither party will be liable for indirect, incidental, consequential, or exemplary damages, or for loss of profit, revenue, goodwill, or anticipated savings, even if advised of the possibility.

11. Term and termination

These Terms apply for as long as you have an account with TaxShift AI. You may cancel your subscription at any time from the account settings. We may terminate your account on notice for material breach that remains uncured for fifteen days, or immediately for breach of Section 4 (Acceptable use). On termination, we will delete your account data in accordance with the Privacy Policy.

12. Governing law and dispute resolution

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms will be resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator mutually appointed by the parties. The seat of arbitration will be Mumbai, India, and the language will be English. Subject to arbitration, the courts at Mumbai, India will have exclusive jurisdiction.

13. Changes to these Terms

We may update these Terms from time to time. For material changes that affect your rights, we will notify you by email at least fourteen days before the change takes effect. Your continued use of the service after the effective date constitutes acceptance of the updated Terms.